Help Desk Manager

Description

Our client is a professional Managed Service Provider who delivers structured, secure, and business-critical IT services to commercial clients.

They operate a cloud-first environment, primarily using Microsoft 365, Azure, and VPS-based infrastructure, with a strong focus on service quality, accountability, and long-term client relationships.

Role Description

• They are seeking an experienced Helpdesk Manager who combines strong technical ability with effective team and client management.
• The candidate will be responsible for the overall performance of the Helpdesk while remaining actively involved in daily technical work, particularly when issues exceed Level 1 and Level 2 capabilities. The successful candidate will act as the final technical escalation point, resolving complex infrastructure, cloud, security, and networking issues.
• This role also includes regular client engagement, including preparing and leading Quarterl...