Job Description
Our client is seeking a Help Desk I to join their team. As a Help Desk I, you will be part of the IT Support Department supporting end users across various technical issues. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.
**Job Title:** Help Desk
**Location:** Madison, WI
**What's the Job?**
+ Provide technical support to end users via phone, email, and in-person requests
+ Identify, research, and resolve hardware and software issues
+ Document, track, and monitor support requests to ensure timely resolution
+ Assist with basic IT troubleshooting and support tasks
+ Follow established procedures and guidelines to deliver consistent support services
**What's Needed?**
+ Minimum of 6 months experience in customer service, call center, or IT support roles
+ Basic knowledge of IT concepts, tr...
**Job Title:** Help Desk
**Location:** Madison, WI
**What's the Job?**
+ Provide technical support to end users via phone, email, and in-person requests
+ Identify, research, and resolve hardware and software issues
+ Document, track, and monitor support requests to ensure timely resolution
+ Assist with basic IT troubleshooting and support tasks
+ Follow established procedures and guidelines to deliver consistent support services
**What's Needed?**
+ Minimum of 6 months experience in customer service, call center, or IT support roles
+ Basic knowledge of IT concepts, tr...
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