Job Description
**Job Description**
We are seeking a motivated and customer-focused Help Desk Liaison to serve as a bridge between the High-Performance Computing (HPC) Help Desk, system administration, cybersecurity, and technical analyst teams. This position provides advanced user support, coordinates issue resolution across technical teams, and assists researchers, scientists, and engineers utilizing HPC resources.
This position is onsite at WPAFB, Dayton OH.
Key responsibilities are:
+ Serve as the primary escalation point for complex Help Desk tickets at the AFRL DSRC.
+ Troubleshoot Linux, authentication, account access, storage, and HPC job submission issues.
+ Coordinate issue resolution between users and technical support teams.
+ Maintain ticket documentation and tracking within ServiceNow.
+ Develop and maintain user-facing documentation and knowledge base articles.
+ Assist users with HPC system access, job submission, and troubleshooting a...
We are seeking a motivated and customer-focused Help Desk Liaison to serve as a bridge between the High-Performance Computing (HPC) Help Desk, system administration, cybersecurity, and technical analyst teams. This position provides advanced user support, coordinates issue resolution across technical teams, and assists researchers, scientists, and engineers utilizing HPC resources.
This position is onsite at WPAFB, Dayton OH.
Key responsibilities are:
+ Serve as the primary escalation point for complex Help Desk tickets at the AFRL DSRC.
+ Troubleshoot Linux, authentication, account access, storage, and HPC job submission issues.
+ Coordinate issue resolution between users and technical support teams.
+ Maintain ticket documentation and tracking within ServiceNow.
+ Develop and maintain user-facing documentation and knowledge base articles.
+ Assist users with HPC system access, job submission, and troubleshooting a...
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