Help Desk Lead

 Appealing Points:


Work in a truly bilingual, international environment supporting an American institution in Japan, using both English and Japanese daily
Gain hands-on experience across a wide range of technologies, including Windows, macOS, Office 365, AV systems, live streaming, and basic networking
Take on a visible, impactful role with leadership responsibilities, process improvement opportunities, and direct collaboration across departments


Annual Salary: 4 Million and Above

Responsibilities:


Serve as the main contact between the Kyoto Help Desk team and other departments
Provide initial technical support to end users
Manage the Kyoto Help Desk team roster, smooth scheduling and student worker schedules
Assist with procurement and asset management
Identify and implement improvement opportunities
Handle support tickets and manage PC and Macintosh computer labs
Support audio-visual e...