Job Description
**Description**
Tyto Athene is seeking a candidate for the role of **Help Desk I** providing Tier I Information Technology Service Management (ITSM) services for a military customer.
**Responsibilities:**
+ Provide support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
+ Respond to telephone calls, email, and personnel requests for technical support.
+ Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
+ Rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.
**Qualifications**
**Required:**
+ Associates’ degree or equivalent
+ Two (2) years of IT support experience
**Desired:**
+ Experience with ServiceNow
+ Security+ Certification desired...
Tyto Athene is seeking a candidate for the role of **Help Desk I** providing Tier I Information Technology Service Management (ITSM) services for a military customer.
**Responsibilities:**
+ Provide support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
+ Respond to telephone calls, email, and personnel requests for technical support.
+ Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
+ Rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.
**Qualifications**
**Required:**
+ Associates’ degree or equivalent
+ Two (2) years of IT support experience
**Desired:**
+ Experience with ServiceNow
+ Security+ Certification desired...
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