Help Desk Engineer II (Level 2) - Remote (Philippines or Indonesia)

Location: Remote – Philippines or Indonesia
Work Hours: United States Eastern Time (9:00 AM – 6:00 PM EST)
Compensation: $1,500 - $2,200 USD per month + Vacation (Philippines); $1,000 - $1,600 + Vacation + Benefits (Indonesia).

About BitByBit (BBB)

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small and medium-sized businesses untangle their technology challenges. We deliver exceptional IT support and strategic technology solutions to our clients across the United States.

We're seeking an experienced Help Desk Engineer II (Level 2) to join our growing team. This role is ideal for a highly skilled IT professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes pride in delivering an exceptional customer experience.

As a Level 2 Engineer, you will serve as an escalation point for Level 1 technicians, take owners...