Job Description
Become a Help Desk Coordinator at Everforth TopBloc in Chicago, IL, facilitating technical support and ticket management. Utilize your expertise in customer service and project coordination to enhance client interactions.
This non-exempt position is ideal for candidates with a Bachelor’s Degree and a passion for collaboration. In this role, you will manage help desk inquiries, develop analytics reports, and serve as the go-to expert for ticketing systems like ZenDesk and ServiceNow. Contribute to efficient multi-departmental solutions and ensure customer satisfaction through exceptional service.
Key Responsibilities:
• Handle intake for all Help Desk issues and ticket management
• Serve as initial contact for technical assistance via ticketing system
• Develop reports on ticket volume and trends
• Assist departments in delivering high-quality solutions
• Configure and troubleshoot ticketing system issues
Requirements:
• Bachelor's Degree required
• Experie...
This non-exempt position is ideal for candidates with a Bachelor’s Degree and a passion for collaboration. In this role, you will manage help desk inquiries, develop analytics reports, and serve as the go-to expert for ticketing systems like ZenDesk and ServiceNow. Contribute to efficient multi-departmental solutions and ensure customer satisfaction through exceptional service.
Key Responsibilities:
• Handle intake for all Help Desk issues and ticket management
• Serve as initial contact for technical assistance via ticketing system
• Develop reports on ticket volume and trends
• Assist departments in delivering high-quality solutions
• Configure and troubleshoot ticketing system issues
Requirements:
• Bachelor's Degree required
• Experie...
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