Help Desk (Benito Juárez)

Position Overview

We are looking to hire 2–3 Help Desk Technicians to join our Mexico City office. This role is a key part of our customer support organization and will serve as a primary point of contact for technical support, escalations, and customer success initiatives.

Key Duties & Responsibilities

• Technical & Customer Support
  • Serve as a primary point of contact for complex customer inquiries and technical escalations.
  • Provide timely, accurate, and professional troubleshooting and resolution.
  • Coordinate with cross‑functional teams, including Engineering, Product, and vendors, to resolve customer issues efficiently.
• Technical Expertise
  • Maintain a strong working knowledge of PayRange products, platforms, and functionality.
  • Act as a subject matter expert to assist customers and internal team members with advanced troubleshooting, configuration, and system‑related questions.
  • Stay...