Job Description
Job Description
- Determine best solution based on the issues and details provided by the customers
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Record problems and their resolution in logs
- Follow-up and update customer status and information
- Inform management of recurring problems
- Identify and suggest possible improvements on procedures
- Other tasks may be assigned
Job Qualification
- Graduate of any Business related course
- Highly Computer Literate related business and communication skills
- Organizational, Customer Service, Problem Solving Attention to Detail Skills
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