Job Description

Role Summary: The ideal candidate starts with a good understanding of operating systems and application support, basic but solid networking (DHCP, DNS, TCP/IP, Windows Domains, and M365), good people skills and a solid work ethic. The position involves multiple daily interactions with associates from various departments, managing work from a ticketing system and being a responsible, credible source of assistance to professional staff. 

*This is an in-office position, remote work will not be considered*

Primary Responsibilities

  • Provide first-line support for a wide variety of trouble tickets related to computers, software, hardware, phones, peripherals, wireless devices, A/V equipment, and anything else technical in nature. Respond either in-person, remote control, or by driving to our sites.
  • Build and prepare desktop images to automate and simplify desktop management.
  • Manage Active Directory accounts, basic o365 mailbox issues,...

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