Help Desk Analyst

Overview

Bilingual in English / French with 1+ year of technical/help desk experience in a Windows OS environment. Strong client-centric mindset and ability to work in a fast-paced, high-stress environment.

Responsibilities

• Provide first and second level support for Windows OS environments.
• Engage with clients to identify needs and deliver effective solutions, prioritizing customer satisfaction.
• Multi-task and apply sound judgment in a fast-paced setting.

Qualifications

• Bilingual in English / French.
• 1+ year of technical/help desk experience in a Windows OS environment.
• Strong knowledge of first and second level support; ability to multitask and make sound judgments in a fast-paced, high-stress environment.
• Experience with Microsoft application software (Word, Excel, Outlook, etc.).
• Strong client-centric mindset: you engage with purpose to find the right s...