Job Description

Helpdesk Analyst

Banking experience required

Pay

$20.00/hr - $23.00/hr

Employment Type

Contract

About the Role

The Helpdesk position is crucial in providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Responsibilities

  • Respond to client inquiries and provide technical support.
  • Diagnose and troubleshoot hardware and software issues.
  • Document and track issues in the helpdesk system.
  • Assist in the setup and configuration of new equipment.
  • Provide training and guidance to clients on software usage.

Qualifications

  • Bachelor's degree in Computer Science or related field.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Required Skills

  • Strong problem‑solving skills.
  • Excellent communication and interperso...

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