Job Description
Senior Help Desk Analyst
Duration: 1 years plus 6 months of possible extension
Location: Edmonton, AB (Remote)
Position Overview
We are seeking experienced Senior Help Desk Analysts to provide frontline application support for users accessing online systems. This role involves direct interaction with end users to troubleshoot technical issues, resolve inquiries, and ensure seamless access to supported applications.
The analyst will support multiple business areas and may be reassigned based on operational needs.
Project
AE Help Desk Support
Key Responsibilities
End-User Support
Duration: 1 years plus 6 months of possible extension
Location: Edmonton, AB (Remote)
Position Overview
We are seeking experienced Senior Help Desk Analysts to provide frontline application support for users accessing online systems. This role involves direct interaction with end users to troubleshoot technical issues, resolve inquiries, and ensure seamless access to supported applications.
The analyst will support multiple business areas and may be reassigned based on operational needs.
Project
AE Help Desk Support
Key Responsibilities
End-User Support
- Provide frontline technical support to users accessing online applications.
- Receive, log, classify, and respond to support inquiries using Help Desk tools.
- Troubleshoot application-related issues and provide tim...
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