Job Description
Description
We are seeking a Help Desk Analyst to provide first-level technical support for end users. This position is ideal for someone who enjoys solving technical issues, assisting customers, and working in a fast-paced IT environment.
Responsibilities
+ Provide Tier 1 technical support via phone, email, and ticketing systems
+ Troubleshoot hardware, software, and connectivity issues
+ Escalate complex issues to appropriate support teams
+ Create and maintain technical documentation
+ Assist with user account administration and password resets
+ Deliver excellent customer service while meeting SLAs
Requirements
Requirements
+ 1+ years of technical support experience
+ Knowledge of Windows and Microsoft Office environments
+ Familiarity with Active Directory preferred
+ Strong customer service and communication skills
+ Ability to prioritize and manage ...
We are seeking a Help Desk Analyst to provide first-level technical support for end users. This position is ideal for someone who enjoys solving technical issues, assisting customers, and working in a fast-paced IT environment.
Responsibilities
+ Provide Tier 1 technical support via phone, email, and ticketing systems
+ Troubleshoot hardware, software, and connectivity issues
+ Escalate complex issues to appropriate support teams
+ Create and maintain technical documentation
+ Assist with user account administration and password resets
+ Deliver excellent customer service while meeting SLAs
Requirements
Requirements
+ 1+ years of technical support experience
+ Knowledge of Windows and Microsoft Office environments
+ Familiarity with Active Directory preferred
+ Strong customer service and communication skills
+ Ability to prioritize and manage ...
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