Job Description

We're Hiring: Help Desk Analyst

Company: Yuglpha Tech Pvt Ltd

Job Type: Full-Time / Part-Time / Remote

Experience Required: 0-2 Years

Salary: Based on experience and skills

About the Role:

Yuglpha Tech Pvt Ltd is looking for a detail-oriented and tech-savvy Help Desk Analyst to provide technical assistance and support to end-users. This role involves diagnosing issues, resolving them efficiently, and ensuring a smooth IT experience for our team and clients.

Key Responsibilities:
  • Respond to incoming help desk requests via email, chat, or phone.
  • Identify, troubleshoot, and resolve hardware and software issues.
  • Provide support for applications, systems, and network-related queries.
  • Log all incidents and requests in a ticketing system.
  • Escalate complex issues to senior technical staff ...

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