Help Desk Analyst I

We are looking for a Help Desk Analyst to join a global IT support team in Brampton, Ontario on a 3 month Contract basis to start. This position focuses on delivering responsive technical assistance for end users, preparing and deploying hardware, and supporting day-to-day service desk operations across a high-volume environment. The ideal candidate is comfortable working with both Windows and Mac devices and can resolve a broad range of access, application, and workstation issues with professionalism and efficiency. This is a contract role located in Brampton, Ontario, looking for an individual available to start working immediately.

Responsibilities:

• Provide front-line technical support by handling a steady volume of service requests and resolving issues related to applications, user access, and operating systems.

• Set up, deploy, and replace computer hardware for end users while ensuring devices are configured and ready for use.

• Support employee onbo...