Job Description
Role Overview
We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.
Key Responsibilities
● Respond to customer inquiries via phone, email, or ticketing system.
● Diagnose and resolve incidents related to property management systems (PMS).
● Enrich and document incidents for escalation to Oracle technical support when required.
● Provide training and tips to help users maximize system efficiency.
● Ensure service level agreements (SLAs) are met.
● Stay updated on Oracle Hospitality products and hotel operations best practices.
● Communicate clearly and empathetically in both German and English.
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