Help Desk Analyst

You’re joining a team of exceptional leaders and individuals who strive for growth and improvement across our business. The information team plays a crucial role in the success of our organization, and you’ve got a passion for ensuring both our business and customers are protected by creating and improving world-class programs and products.
Job Responsibilities:
Here are the key responsibilities and tasks associated with the role of an IT Helpdesk Technician:
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources.
- Advise customers on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Administer help desk software.
- Follow up with customers to ensure complete resolution of issues
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resol...