Help desk analyst: first-line it support & bonus

Helpdesk Analyst based in Warrington is seeking an IT support professional to log calls, troubleshoot issues and resolve problems at the first point of contact.

You will escalate unresolved issues to second line support and maintain accurate records of all IT tickets. Ideal candidates have 12–24 months in a similar role, strong phone skills, and familiarity with Windows, Outlook and Active Directory. #J-18808-Ljbffr