Help Desk Analyst

We are ITJ, a binational US-Mexican company focused on building Software Centers of Excellence in Latin America, especially in Mexico.We partner with fast-growing, high-impact industries, particularly in the BioMedTech sector.This means we work directly with innovative medical device companies in the US that are developing technology to improve and save livesWe are looking for a JR HELP DESK located in Tijuana- 2-3 years in an IT help desk or desktop support role- Experience with ServiceNow, Microsoft Intune, Office 365 Applications, Quick Assist and TeamViewer- Strong troubleshooting skills across Windows environments- Experience supporting iOS devices- Excellent verbal and written communication skills- Best in class customer service mindset- Ability to follow structured workflows, checklists, and documentation- Highly organized with attention to detail- Excellent remote problem-solving skills- English language proficiency levelIt is essential to attend the office from Monday to Th...