Help Desk Analyst

Help Desk Analyst, Chicago, IL

The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user experience on every interaction. It is the face of the IT Department. This position works closely with firm employees in all areas. This position is 100% Onsite and NOT open for Remote.

Help Desk Analyst Responsibilities:

– Be the primary person for various enterprise systems.

– Image PCs utilizing a process built into company image/application deployment solution.

– Act as backup person for Systems/Applications that other Helpdesk team members support.

– Facilitate escalation of technical issues to appropriate IT team members, management and third-party vendors.

– Implement and manage inventory asset system for PCs and monitors. This includes researching what equipment is going bad and needs to be ordered. Coordinat...