Help Desk Analyst

Help Desk Analyst - JOB DESCRIPTION

Established in 2006, CyberClan’s carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. CyberClan’s Global Incident Response Teams are available 24/7/365 to leap into action, responding to all cyber attacks with proven defensive methodology, we quickly identify, contain, eradicate and recover from a cyber attack. Our goal is to get businesses fully operational as quickly as possible and to further prevent any downtime or impact to the business operations.

Summary/Objective

This is a fully operational, hands‑on IT support role focused on delivering direct, front‑line technical assistance to end users. The ideal candidate is a highly motivated, very customer‑friendly Microsoft generalist with proven experience working remotely, offering excellent support regardless of location.

This role handles daily support tickets, tr...