Help Desk Analyst 4

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.


Job Title: Help Desk Analyst .

Location: Richmond, VA.



Complete Description:

The Help Desk Analyst will support Client’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event.

The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts.

This includes determining if an employer is qualified to have a client account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account informa...