Job Description
**Job Description**
**Role Overview**
We are looking for a **German-speaking Help Desk Agent** to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as **OPERA** and **OPERA Cloud** . You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.
**Key Responsibilities**
● Respond to customer inquiries via phone, email, or ticketing system.
● Diagnose and resolve incidents related to property management systems (PMS).
● Enrich and document incidents for escalation to Oracle technical support when required.
● Provide training and tips to help users maximize system efficiency.
● Ensure service level agreements (SLAs) are met.
● Stay updated on Oracle Hospitality products and hotel operations best practices.
● Com...
**Role Overview**
We are looking for a **German-speaking Help Desk Agent** to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as **OPERA** and **OPERA Cloud** . You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.
**Key Responsibilities**
● Respond to customer inquiries via phone, email, or ticketing system.
● Diagnose and resolve incidents related to property management systems (PMS).
● Enrich and document incidents for escalation to Oracle technical support when required.
● Provide training and tips to help users maximize system efficiency.
● Ensure service level agreements (SLAs) are met.
● Stay updated on Oracle Hospitality products and hotel operations best practices.
● Com...
Ready to Apply?
Take the next step in your AI career. Submit your application to Oracle today.
Submit Application