Healthcare It Support Specialist Onsite Whitby

Join SIMNET as an onsite IT Support Specialist dedicated to the healthcare sector. Utilize your technical expertise to solve end-user requests efficiently and effectively at client sites.

In this full time role, the IT Support Analyst will leverage prior healthcare IT experience to manage service desk inquiries, document solutions, and use diagnostic tools for effective problem resolution. With a focus on delivering hands‑on support, you will engage with desktop hardware and software while maintaining necessary documentation to meet SLA expectations.

Key Responsibilities

• Provide first‑contact support via multiple channels
• Build rapport with users to gather detailed problems
• Prioritize service requests based on defined processes
• Escalate incidents with accurate documentation as needed
• Track the incident‑solving process through to resolution

Requirements

• 1+ years of IT help desk experience <...