Health Concierge - Customer Support

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities. 

As a Health Concierge – Customer Support, you’ll be the first point of contact for our customers, providing empathetic, accurate and timely support across their aged care journey. You’ll manage a high volume of inbound enquiries, resolve issues efficiently, and build strong relationships that support positive customer outcomes. 

Enjoy hybrid flexibility in this full-time position, with 3 days working from our Clayton office and 2 days work from home once you’ve successfully completed your 6-month probation period.

Key Accountabilities 

• Handle high-volume inbound calls from customers, families and care workers 

• Resolve enquiries across services, schedul...