Health Care Customer Support Specialist

About US

SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. Join us on this exciting journey as we redefine the benchmarks for excellence in talent-centric solutions.

Role Overview

Location: Kenya (remote)
Timezone: EST

Role Description

This is a full-time remote position for a Customer Service Specialist at SnappyCX. The Customer Service Specialist will be responsible for handling customer inquiries and issues, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service experiences on a daily basis. This is role is for our client who is in the Health Care Industry.

Qualifications

• Customer Support and Customer Service skills
• Health care industry experience
• Customer Satisfaction and Customer Experience expertise
• Proficiency in Phone Etiquette
• Excellent communica...