Head of Quality, Trade Compliance & Assets

Responsibilities

• Lead and coordinate the development, implementation, and maintenance of the Quality Management System (QMS) to ensure alignment with business processes across all sites.


• Ensure the effectiveness of Quality activities at each site and compliance with QMS standards.


• Monitor and analyze country-level Quality performance, including risk assessments, gap analysis, and quality improvement initiatives.


• Drive continuous quality improvement programs at the national level in alignment with Global and Regional QA strategies.


• Manage Quality performance for LSH operations, ensuring adherence to required standards.


• Oversee the effectiveness of corrective and preventive actions (CAPA/CAR) to ensure timely and sustainable resolution of issues.


• Ensure service quality KPI achievement and provide insights with actionable recommendations to management.


• Facilitate coaching, training, and gui...