Job Description
Role Purpose
Lead the design and evolution of business-led operating models that enable large-scale, multi-year transformation through digital, automation, and Agentic AI capabilities. Translate strategic priorities into scalable operating model changes across Falcon and the broader GDS portfolio - ensuring technology investments deliver measurable business outcomes, workforce productivity improvements, enhanced client experience. Act as the bridge between Product Owners, Technology Leaders, Operations, and Executive Sponsors, ensuring:
technology, product, and operations are integrated into a coherent end-to-end operating model
Agentic AI and automation opportunities are prioritized around business value and scalability
process knowledge is structured, scalable, and drives delivery, impact assessment, and operating model evolution
transformation is business-led, adopted at scale, and delivers measurable outcomes
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