Head of Patient Experience & Patient Support Programs Canada

Make your mark for patients

About The Role

As a senior enterprise leader and member of the Canadian Leadership Team (CLT) you will be accountable for defining, shaping, and governing UCB Canada’s end‑to‑end patient experience and patient support strategy as a core driver of country performance, access leadership, and organizational culture. You will lead and shape the end‑to‑end patient experience and support program strategy across Canada. As a senior leader, you will ensure patient services are integrated into business strategy, enabling access, improving outcomes, and driving performance. You will translate patient insights into impactful decisions, oversee financial performance, and ensure high standards of quality, compliance, and patient safety across all programs. You will be shaping affiliate‑level performance outcomes, future‑ready transformation, sustainable access, gross‑to‑net performance, and long‑term enterprise value.

Who You’...