Head of Operations

About VirtuPro

VirtuPro is a Dubai-based
Short-Term Rental (Airbnb) Operations company
. We support holiday home operators and property managers by running the full back-end of operations —
24/7 guest communication, cleaning coordination, maintenance coordination, check-in support, and reservation management
across multi-unit portfolios.

We're hiring an
Operations Lead
who will
manage our operations team
, act as the
senior point of contact for clients
, and own escalations end-to-end. This role exists to ensure execution is consistent across shifts and to keep day-to-day firefighting away from leadership.

What you'll do (Core Responsibilities)

1) Manage the Operations Team (Primary Responsibility)

You will directly manage and drive performance for our:

• Shift Leads / Senior Ops Leads
• Ops Associates / Customer Support Executives (CSEs)

You will be responsible for:

• Running d...