Head Of Operations - Kent

We are seeking an experienced and commercially driven Head of Operations to lead a large and diverse foodservice operation across a single high‑profile site with multiple outlets, retail units, hospitality spaces, and catering services. This key leadership role is responsible for delivering operational excellence, exceptional customer experiences, strong financial performance, and a culture of continuous improvement.

• Lead the overall operation of a large, multi‑outlet foodservice and hospitality environment, ensuring consistently high standards across all areas.
• Build and maintain a positive and collaborative relationship with the client, acting as a trusted partner and key point of contact.
• Drive a culture focused on customer service excellence, innovation, and continuous improvement.
• Ensure all outlets are appropriately resourced, supported, and managed to deliver outstanding service and operational efficiency.
• Lead, coach, ...