Head of Operations - Intelligence & Process Enablement (m/w/d)

These tasks are waiting for you

• Further build Alteos’ operational intelligence layer by developing dashboards, KPI frameworks and data standards across support, claims and partner operations.


• Scale processes with automation and AI, identifying opportunities to improve speed, scalability and business decision-making.


• Drive growth enablement across teams through intelligence and transformation, training stakeholders on tools, data literacy and performance management.


• Ensure data quality and visibility, implementing governance controls and real-time reporting across CRM and operational systems.


• Act as a strategic partner to the COO, collaborating closely with Product & Tech on automation, integrations and roadmap alignment.


• Establish feedback loops that turn operational and customer insights into improvements across Product, Marketing and Service.

This is what you bring to the tab...