Head of Implementation and Client Services

To lead, transform and scale the Bank’s cash onboarding and client implementation function, ensuring seamless conversion of sales pipeline into revenue. This role drives end-to-end onboarding strategy, execution governance, and process transformation, while delivering a best-in-class client experience.

Key Responsibilities

Strategic Leadership of Onboarding Function

• Own and drive the end-to-end onboarding strategy across all client segments
• Transform onboarding into a scalable, efficient, and client-centric function
• Align onboarding priorities with overall Transaction Banking growth strategy
• Act as the critical bridge between Sales and Revenue realization (Go-Live)
• Drive conversion of onboarding pipeline from deal closure to successful implementation
• Actively manage pipeline health using:
  • Aging analysis
  • Deal lifecycle tracking
  • Bottleneck identification
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