Head of Hotel Operations

Head of Hotel Operations

Company: Crafted at Powdermills

Reporting to: Managing Director

Type: Full-Time

We’re hiring people to craft our culture, ethos and success. This role defines how you spend your days, who you spend them with, and what your future looks like. It requires thoughtfulness, empathy and respect, as the challenges, opportunities, quirks, and impact are clearly outlined below.

Crafted is a series of life‑friendly hotels and spaces that offer guests nature, food, wellbeing, craft, people and play. We are set to open several hotels, with the first arriving in summer 2025 at Crafted at Powdermills, East Sussex.

As Head of Hotel Operations you will work closely with the Managing Director, ensuring the seamless running of all departments, delivering exceptional guest experiences at every touchpoint and upholding brand standards across the entire estate.

Key Responsibilities

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