Head of Digital Content & Operations (The Lab)

Head of The Lab – OverviewThe Lab is Roche’s enterprise capability that delivers content services and digital engagement across the organization. It combines execution, AI, content, technology, operations and delivery to provide high-quality, scalable customer engagement.ResponsibilitiesDefine the 5‑year vision, strategy and operating model for The Lab.Lead the evolution of The Lab into a modern, AI‑enabled organization.Oversee global digital engagement services, AI‑enabled content operations, enterprise content capabilities, strategic delivery partnerships and the shared service ecosystem.Shape how Roche creates, delivers, measures and continuously improves content and digital engagement at scale.Influence enterprise strategy as a member of the IXO Leadership Team and build cross‑functional partnerships.Build and lead a high‑performing organization that delivers quality, efficiency and measurable results.Qualifications & Experience15+ years of progressive leadership experience in digi...