Head of Customer Support

Proxy-Cheap offers enterprise-level proxies for novices and professionals. We strive to provide affordable solutions for our customers to obtain data and circumvent restrictions while operating at scale. Our solutions serve customers from brand protection to market research and other industries.

We expect that you’ll bring:

• Fluency in English (written and spoken);
• Strong communication skills;
• Tech-savvy mindset;
• Attention to details;
• Open and proactive mindset;
• Passion for growth in a fast changing environment;
• Basic knowledge of network infrastructure – IP address, network proxy;
• Previous customer support experience in tech or SaaS

Responsibilities

• Build and lead a world-class support team that provides omnichannel support via email and chat
• Develop and implement support strategies that elevate our customer ex...