Head of Customer Service

About The Role

At Ecotricity, our customers are at the heart of everything we do. Our diverse operations team deliver the excellent customer experience that Ecotricity customers come to expect.

We are looking for a talented, energy-sector-experienced Head of Customer Service to join us in Stroud, Gloucestershire, for a minimum of 3 days a week. You will be responsible for the smooth running of our customer lifecycle, managing performance of cross functional and skilled teams delivering the day-to-day operation whilst continuously improving and challenging the way things are done. Core responsibilities:

Lead by example - rolling your sleeves up to get into the work to understand why customers are contacting us, why accounts are unbilled and what trends we’re seeing

Manage and develop a group of team leaders who in turn look after customer service specialists across customer support, billing, home moves, upselling, Pay as you go and comp...