Head of Customer Experience & Loyalty

Sprout Solutions is seeking a customer experience professional to own the end-to-end journey across channels, from onboarding to after-sales support, in Dumaguete. You will design journeys, resolve issues, and drive improvements with a calm, data-driven approach.

Collaborating with operations, sales, and product teams, you will fix service gaps, build feedback loops, and lead teams to elevate customer satisfaction and retention across regions.