Head of Customer Experience

Our client brings together two innovative businesses: an international fintech with a mobile app offering banking, stablecoin wallets, and debit cards for seamless cross-border transactions, alongside a P2P marketplace that connects travelers with local shoppers seeking products that are difficult to source domestically.

Job Description

Our client is looking for a Head of Customer Experience to lead and scale their CX function across two distinct products. This senior role will have full decision-making authority over the CX operation, including team management, tools, processes, and metrics.

The successful candidate will translate customer experience data into executive-level insights and build systems that allow the team to operate at a higher volume without sacrificing quality.

Responsibilities

• Inherit and lead an existing CX team, clarify role ownership and expectations from day one.
• Organize, handle, and direct inte...