Head of contact centre operations & customer experience

RMV Solutions in Sandton, South Africa, is seeking a Contact Centre Manager to oversee operations and lead teams across customer service and performance functions. The ideal candidate will have 4-5 years of management experience, excellent leadership skills, and proficiency in contact centre technologies such as Power BI.

The role involves managing daily operations, service recovery, and continuous improvement initiatives to maintain service excellence. A Bachelor's degree in a related field is preferred along with a sharp focus on analytical thinking and communication. #J-18808-Ljbffr