Head Of Client Department – Valencia

Lead Luminary Finance's client engagement strategy and build a world-class client success organization. This leadership role combines strategic thinking with people management to ensure exceptional client experiences and sustainable growth.
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As Head of Client Department at Luminary Finance, you'll lead our client engagement strategy and build the team that delivers exceptional experiences across our client base. This strategic leadership role bridges client needs with product delivery, ensuring we remain customer-centric while scaling our operations.
You'll manage and develop a team of account managers, client success managers, and support leads, creating frameworks for onboarding, engagement, and retention that set new standards in digital banking. Your leadership will directly impact client satisfaction metrics, retention rat...