Head of Backroom Operations

This is a strategic leadership role for an accomplished banking operations executive with deep expertise across reconciliation, settlement, fulfilment, post-sales servicing, customer resolutions, billing operations, operational controls, and process transformation .

The successful candidate will be responsible for building scalable, well-controlled, and efficient operational capabilities that support exceptional customer experiences while maintaining high standards of financial integrity, regulatory compliance, and operational resilience.

Key Responsibilities:

Operational Leadership

• Lead the end-to-end operations function, ensuring operational excellence, scalability, and service quality across all back-office processes.
• Develop and execute operating strategies that support business growth, customer experience objectives, and regulatory requirements.
• Build, coach, a...