Job Description

Requirements
Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.

  • You bring deep expertise in analytics, user research, and commercial strategy
  • 7+ years of experience in analytics or user research, with proven marketplace experience driving exceptional customer outcomes
  • Excellent analytical skills combined with effective use of qualitative data and user research to deliver actionable insights
  • Comprehensive knowledge of key metrics: NPS, CSAT, Order Cycle Time, Perfect Order Rate, and their strategic drivers
  • Strong understanding of how product experience impacts customer care demand and resolution
  • Experience with customer care automation and AI tools (both customer-facing and internal) to improve operations
  • Excellent communication and project management skills—you simplify complex concepts for diverse audiences
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