Head of Account Management

Responsibilities

• Direct line management of four Account Management employees
• Coaching, performance evaluation, employee development and HR reporting
• Regular coordination with business lines and competence centers to continuously develop the service offering
• Strategic account planning and development of the team's clients
• Responsible for recruiting, selection and structured onboarding of new employees
• Establishing, maintaining and improving processes, structures and guidelines
• Design and implementation of advisory models and consulting formats (Trusted Advisor)
• Ensuring sustainable knowledge and competence management
• Ensuring compliance with the normative requirements of Axians Somnitec AG
• Direct management of a strategic existing client portfolio as the primary point of contact
• Budget responsibility and revenue planning for own clients
• Strategic account pl...