Head - Customer Experience

Position: Head Customer Experience

Location: Coimbatore

Experience: 7 12 years

Joining Timeline: Immediate - 45 days

About the Role

We are looking for a dynamic Customer Experience Head to drive excellence across customer service channels, spanning retail, service, B2B, and education segments. This is a strategic and operational leadership role, responsible for shaping and implementing customer experience initiatives that enhance satisfaction, resolve issues efficiently, and create seamless engagement across all customer touchpoints.

Key Responsibilities

Customer Experience Strategy

Define the end-to-end customer journey and continuously improve it.

Identify service gaps using journey mapping and customer feedback.

Champion VoC (Voice of ...