Job Description
Application Deadline:
04/23/2026Address:
33 Dundas Street WestJob Family Group:
Data Analytics & ReportingRole Overview
The Managing Director, Customer Contact Effectiveness is accountable for the end‑to‑end development, execution, governance, and continuous improvement of customer communications and customer journeys. This role leads multi‑channel campaign execution, analytics, measurement, technology enablement, processes and journey optimization to drive improved customer outcomes, operational efficiency, and business performance.
HYBRID position: 4 days per week on‑site at our downtown Toronto office
KEY Responsibilities:
1. Campaign Execution
Develop and execute targeted customer communications across all channels for P&BB customers.
Manage the end‑to‑end delivery of customer communications, including coding and delivering campaign files.
Oversee digital ...
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