HCL Tech-Hiring- Chennai Location-Account Activation & Setup-OTC process

HCL Tech-Hiring- Chennai Location-Account Activation & Setup-OTC process

Skills Description

• Supervise daily account setup operations and team workload.

• Ensure adherence to internal controls and data governance policies.

• Handle escalations related to account creation delays or errors.

• Conduct root cause analysis for recurring data issues.

• Collaborate with IT for system enhancements or bug fixes.

• Review and approve non-standard or high-risk account setups.

• Maintain SOPs and ensure team compliance.

• Lead onboarding sessions for new team members.

Skills Requirement / Certification

• Team Management: Ability to assign tasks, monitor workloads, and support team performance.

• Escalation Handling: Resolve complex or high-risk account setup issues.

• Root Cause Analysis: Investigate recurring errors and imple...