H&B Operations Executive

Process daily additions/deletions requests

Follow agreed TAT (Turnaround time)

Collaborate with H&B departments to maintain process efficiency

Respond to departments/clients/insurers inquires

Participate in Monthly Admin Meetings with clients and insurers

Daily production reports

Renewals process support ensuring member uploads to CHI

Daily monitoring of group email and responding to additions/deletions requests

Ensures collection and completion of required documents from clients for additions/deletions

Implements and maintains compliance processes in accordance with the H&B Excellence Model.

Ensures compliance with WTW guidelines and procedures; adherence to the Excellence Framework.