Hardware Support Engineer

About Panoptyc
At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About The Role
We are seeking a skilled Hardware Support Engineer to support and expand our growing fleet of field devices including security cameras, camera relays, and POS transaction relays. This role is critical to ensuring reliable operation of our distributed hardware infrastructure and supporting new installations across multiple locations.

Core Responsibilities
Field Device Management

• Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
• Perform remote fir...